Responsibilities

• replacing plugs and chains to baths, basins and sinks
• replacing lost keys
• replacing internal door furniture
• replacing smoke detector batteries
• replacing ashpans and fire baskets for solid fuel fires (some exceptions)
• sweeping chimneys as often as necessary to prevent fires and to ensure efficient operation
• replacing domestic electrical fuses, light bulbs and fluorescent tubes and starters
• cleaning baths, WC pans, and wash basins
• making good minor plaster faults and cracks 
• taking steps to prevent water in pipes and tanks from freezing
• repairing gas or electric cookers
• replacing clothes lines between posts (except in communal areas)
• supplying and renewing dustbins
• maintaining garden paths
• repairing any fences installed by you.

• telling us when a repair is needed
• providing access to your property to enable the work to be carried out
• contacting us to make a specific appointment with the contractor if they have called while you were out and left a card.

We are responsible for:

• the structure and exterior of the building
• drains, gutters and downpipes
• doors and windows
• baths, basins, sinks and toilets
• electrical wiring and fittings
• gas pipes and water pipes
• central heating installations, water heaters, fireplaces and fitted fires
• kitchen units and work surfaces
• communal entrances, halls, lifts, stairs and other communal facilities
• external decorations
• steps and access paths to front and rear doors.
• boundary walls, fencing and gates originally provided by the Association.